My blog

When a new CEO arrived at Armstrong and wanted to the organization take an outside-in perspective towards customers, I saw the opportunity to introduce and practice some of the strategic and design…

A few months ago, a couple of colleagues and I were tasked with finding a tool that can be used to collect and share customer feedback about a complex but promising service…

In August, Netflix released American Factory, a documentary produced by Barack and Michelle Obama that delivers a compelling story about Chinese and American workers brought together in a U.S. factory. It’s an…

For the past several years, I have continued my lifelong passion for learning and working in design, a passion which began in high school and has ushered me through college, university, continuing…